IMPaCT Care offers a standardized, scalable Community Health Worker workforce platform for health organizations, combining training, cloud technology and evidence-based workflows.
IMPaCT Care provides health organizations with a standardized, scalable Community Health Worker (CHW) workforce platform, covering every step of deployment from candidate identification and training to equipping workers with cloud-based technology and evidence-based workflows. The company positions the platform as a response to clinical workforce shortages and rising costs, with a focus on health equity and social determinants of health.
The IMPaCT Care Platform is described as the largest and most scientifically proven Community Health Worker platform in the country. It is used by more than 70 healthcare organizations across 22 U.S. states. The company reports annual savings of $2,500 per patient, a return on investment of 3.7:1, a patient engagement rate of 70%, and a net promoter score of 94%.
The approach rests on a body of published clinical evidence, including multiple randomized controlled trials in journals such as JAMA Internal Medicine and the American Journal of Public Health. A Medicare billing code for Community Health Workers was modeled after IMPaCT's intervention, which the company cites as validation of its position as an industry standard.
Technical work spans cloud-based technology, healthcare workforce platforms, evidence-based clinical workflows, and systems for CHW deployment and training. The company serves health systems and providers, health insurers and payers, public health bodies, and Medicare and government healthcare programs.
