Zendesk

Zendesk develops cloud-based customer service and support software. Founded in 2007 in Copenhagen by three friends, the company builds its platform for customers and support agents rather than IT departments, with an emphasis on simplicity. Its operations now span San Francisco and a global market.

The company's core product is the Zendesk customer service platform, a cloud-based support system designed for the people who use it daily. Alongside it, Zendesk offers AI agents and intelligent workflows intended to help teams resolve issues faster. The platform serves more than 100,000 companies worldwide and handles millions of conversations each day.

Technical work at Zendesk centres on cloud-based SaaS platform development, AI agents, intelligent workflows and customer service software. The company operates in the customer service and customer support software industry.

Zendesk's stated culture draws on its Danish origins, with an emphasis on simplifying complexity, prioritising human connections, and building tools for people. The company describes its values as simplicity, calm and good customer experiences.