SmartPA

SmartPA is a provider of virtual PA and administrative support services. Founded in 2008, the company delivers outsourced back-office and administrative support through highly skilled virtual assistants, combining technology with human expertise. Its work spans virtual assistant technology platforms, business process outsourcing technology, remote work enablement and admin workflow automation.

Virtual assistants at SmartPA complete an eight-week training and accreditation programme designed to ensure consistent service delivery. The company also runs flexible work opportunity initiatives aimed at helping women return to or enter the workforce, including government-backed programmes in the Caribbean and Africa.

SmartPA integrates its support into client operations with bespoke solutions and serves a client base ranging from startups to Fortune 500 companies. Reported clients include the BBC, the University of Edinburgh and Krispy Kreme Doughnuts. The company states that its services typically cost 60% less than traditional in-house options, streamline client costs by 30-50% and save senior leaders an average of one month's work a year. Its presence is described as global, with activity in the United Kingdom, the Caribbean and Africa.