Serco Group plc contracts with governments worldwide to deliver public services across justice, migration, defence, space, health, transport and facilities management.
Serco Group plc is a public services company that contracts with governments to design, manage and operate services across justice, migration, defence, space, customer services, health and transport. Its work spans operational service delivery, defence and mission support, transport operations, health services, public facilities management and ship modernisation. The group describes its approach as bringing together people, technology and partners to deliver essential public services, with an emphasis on long-term, trusted relationships with government customers.
The company operates through regional businesses around the world. Its headquarters are in the United Kingdom, with significant operations in the United States and Canada. Serco North America employs more than 10,000 people across the two countries. In the UK, the group's activities contribute £2 billion to the economy and support 39,000 jobs.
Contracts vary widely in scope and scale. Among its defence work is U.S. Navy ship modernisation, awarded under a contract worth £147 million. Other engagements include the management and operation of transport services, delivery of health services for government health customers, management of public facilities, and customer service delivery for government clients. Serco positions its culture around creating positive outcomes for the communities it serves.
