Murphy AI builds AI agents for credit servicing, financial remediation and debt collection, handling sensitive customer conversations across voice, WhatsApp, SMS, email and portals.
Murphy AI builds AI agents for credit servicing, financial remediation and debt collection. Its platform is designed for banks, lenders, fintechs, telcos, utilities and other businesses that must conduct sensitive customer conversations at scale, and it operates across five channels: voice, WhatsApp, SMS, email and customer portals. The agents follow approved rules, stay within each customer's regulatory and communication limits, record interactions automatically and connect with CRMs, dialers and telephony platforms.
Collections is the initial focus of the platform, aimed at recovering more overdue balances while reducing cost and maintaining respectful customer interactions. The same agent approach is also applied to applications, onboarding and payment workflows. Each deployment is adapted to the client's own policies, language and contact strategy.
Engineering work spans conversational and voice AI, natural language processing, multi-channel communication automation, regulatory compliance automation and systems integration. Quality assurance is handled through simulation, evaluation and regression testing before production release. The platform can be deployed in three ways - vendor cloud, customer private cloud or on-premise - giving regulated organisations control over where data and infrastructure reside. Murphy AI is based at https://getmurphy.ai/.
